Resident Handbook

WELCOME TO YOUR NEW HOME!

You, as the resident, and we as the community managers, have responsibilities to each other. Hopefully, by clarifying these responsibilities at the very beginning, we can better achieve our objective, which is to provide quality housing to each of our residents and contribute positively to his or her lifestyle. We believe that service is the foundation of all business.

Please contact the Property Manager if you have any questions, comments or suggestions.

OFFICE HOURS
Hours of office operation are posted in the rental office. Please feel free to visit our office, call regarding service requests, or to obtain assistance. When the office is closed, a special emergency number is provided. This is for emergency service calls only.

Our employees are dedicated to doing the best job possible in serving you. However, they also enjoy time with their families. Therefore, consider their time when calling after normal working hours.

The Rental Office is Located at 2315 Jamestown Drive. It is open Monday to Friday, 8:00AM-12:00 PM and 1:00PM-5:00PM. Maleno’s main office (located in the Vista Bella Plaza, West Grandview Blvd. and Pacific Ave.) is open Monday through Friday from 8:00AM-12:00PM and 1:00PM-5:00PM. Please do not hesitate to visit this office when the rental office is closed.

This online Resident Handbook will allow you to read through each section and learn about your community. At the end of the handbook, you will be required to initial that your read, understand and agree to the information provided.

MOVE IN

PAYMENT OF RENT (As noted in #5 on lease agreement)
Rent is due on the 1st of each month. You may mail your rental payment or drop it off at the rental office. A late charge of $50.00 must be paid if the rent is not received by the 5th of the month in which it is due. By dropping off a voided check and signing an authorization form, you can have your rent automatically deducted from any bank account each month. This is a courtesy we extend to our residents; no fees apply. Contact management for further information. Checks that are returned for any reason (insufficient funds, written incorrectly, no signature etc.) will be charged a return check-processing fee of $50. You may also go to our website www.malenohomes.com and pay your rent with a credit card, debit card or check. You can make a one-time payment or sign up to have your payment withdrawn each month. The charge to use this service varies with the card used.

SECURITY DEPOSIT (As noted in #2 on lease agreement)
Your security deposit is not rent but a deposit to ensure the fulfillment of lease conditions and as a contingency against any damages to the apartment. It shall not be applied to your last month’s rent. If you fulfill your lease according to its terms, only charges for carpet cleaning and damages will be deducted from your security deposit. Following are the conditions for return of security deposit:

  • You must fulfill the terms and conditions of your lease and not owe the community any money.
  • You must provide proper written notice, as outlined in your lease agreement, by completing the appropriate form.
  • The apartment must be left clean with no damage beyond normal wear and tear.
  • After you have removed all of your belongings from the apartment, both you and the management representative will inspect the apartment and complete the inspection report, which should be signed by both of you. The management representative will clearly indicate on this form the items, if any, for which you will be charged.
  • You must give the rental office a valid forwarding address.
  • All keys must be accounted for.
  • Your security deposit will be sent to your new address within 30 days after you move out.

INSPECTION REPORTS (As noted in #3 on lease agreement)
Upon your lease signing, both you and a management representative will inspect your new apartment. To facilitate this inspection, and to establish a record of the condition of the apartment upon your move in, a Move-In Inspection Report will be completed by the management representative and signed by both of you. If you notice any additional items within the first 5 days of move-in, please contact the rental office. Items that cannot be corrected will be noted on the inspection report. It can then be used in the move-out inspection, at which time you should also be present. This “before and after” inspection can avoid misunderstandings in the future. Maleno is not responsible for any personal items left outside where they could be damaged by plows, landscapers and etc.

LEASE
The lease is a contract obligating both parties to the terms and conditions listed. On the day set for your lease signing, which should be just prior to move in, you will receive a copy of your lease. Please read it completely and ask the leasing agent about anything that you do not fully understand. Please consult your lease for renewal procedure.

OCCUPANCY (As noted in #3 on lease agreement)
Please identify and register all persons who live in your apartment. Only those residents named on the lease and lease application are permitted to occupy your apartment. Please contact the rental office for the procedure to add another occupant to the lease. No more than 2 adults and 2 children in each resident*

RESIDENT INSURANCE (As noted in #5 on lease agreement)
A Renters’ Insurance policy will cover your personal belonging against vandalism, fire, burglary, and certain water damage as well as personal liability. The policy taken out by Maleno does not cover your personal belongings or liability. You will be held liable for any damage or injury caused by you, your family or guests.

Waterbeds are permitted in all apartments, providing you have proof of $10,000 insurance to cover damages. Waterbed insurance is generally available as an Addendum to Renters Insurance. This coverage is included in the policy offered by Maleno. Proof of insurance is required at the time of move in and at lease renewal or at the time you obtain a waterbed after moving in.

UTILITIES (As noted in #15 on lease agreement)
Those utilities not furnished by us will require a transfer from our name to the name(s) of the new resident(s). The utility company requires the resident do this. A listing of the companies is given to the resident when the Agreement to Hold Apartment form is signed. This task must be completed prior to move in. Account numbers indicating that utilities have been placed in the new resident’s name are needed at the move-in appointment in order for the new resident to take possession of the unit. Residents not taking possession of unit immediately must have utilities in their name and provided account numbers by lease-start date. A service charge of $20.00 will be added for every month the utilities are not in resident’s name.

LEASE TERMINATION (As noted in #20 on lease agreement)
If, and provided you have complied with all the terms of your lease, including the payment of all rent, additional rent and any other charges due, then in that event only, you shall have the right to terminate your lease as of the 1st of any month. Notices received after the 1st of the month is subject to deferring to following month. You must give Management 30 days prior written notice on the 1st of any month and pay rent to the date of termination plus an amount equal to two month’s rent. This must be received by Management at the same time the 30-day notice is given.

MOVE OUT RESPONSIBILITIES
Before the inspection with Management, you should thoroughly clean the unit making it ready for the next resident. A detailed list for readying your apartment is available at the Rental Office.

KEYS AND LOCKS
The leasing office supplies a key to each dwelling unit and mailbox (if applicable). You will also be given a garage transmitter to open your garage (if applicable). If a second transmitter is needed for an extra vehicle, one will be provided at no extra charge. An access code will be provided to allow entry into the Exercise Room, Laundry Room (if provided) and pool area. If any of these items are lost or misplaced, a fee will be assessed to obtain a replacement (see management for replacement fees). Please contact management if a change of lock is necessary. Residents are not permitted to alter locks or install new locks, knockers, or other attachments to their doors. Whenever leaving your apartment, take your door key with you. If you lock yourself out, the maintenance or office personnel will unlock your door during office hours. After business hours, we will unlock your door at our convenience. If we are able, we will unlock your door for the first time as a courtesy. We will charge $25.00 for any lock outs after that. We are not able to respond to lockout calls between the hours of 10:00PM and 7:30AM. If we are unable to help you, we will advise you to call a locksmith. All keys and garage transmitters must be left in the unit when units are vacated.

GENERAL POLICIES

GENERAL
The purpose of these policies is to enable you to enjoy your apartment, the entire community and to maintain the appearance of the community. As a resident in an apartment community, you necessarily assume certain responsibilities that go along with the many benefits of the apartment lifestyle. These common rules of etiquette are designed to make the community more enjoyable for all residents.

CHILDREN
Residents are responsible for the conduct of their children and their guests’ children. Please do not leave bicycles, toys or tricycles on sidewalks. For their own safety, we recommend that children be closely supervised. Children may not leave toys lying about. Strewn toys can be a potential hazard to children’s safety, are unattractive and are an inconvenience to neighbors. Toys, bicycles, tricycles left unattended will be removed from the area. The parent may claim these items. Any item not claimed in 30 days will be disposed of. Close supervision by a parent is required when children visit the pool area.

PETS (As noted in #7 on lease agreement)
Resident agrees not to keep or allow a dog, cat or other animal on the premises at any time. If a resident violates this covenant, residents shall be subject to all remedies afforded by management, by law, or by your lease for default. In addition, at management’s option, management may terminate your lease and may take immediate possession of the premises. During any period of resident’s default under this provision, management shall be entitled to collect a penalty from resident per day for each animal on the premises as additional rent. The fine is $150.00. The cost of repairing any damage caused by the animal kept on the premises shall be charged to the resident as additional rent, and shall be collected as such.

AUTOMOBILES AND TRUCKS
All cars and trucks must be registered with the rental office. If a garage is provided with your apartment, please utilize it! Ample parking has been provided for each apartment and is available to residents and guests on a first-come, first-serve basis. Please park in a manner that allows other cars easy access in and out. Don’t double park. Please park only in designated areas; other areas have been reserved to provide adequate fire lanes or facilitate trash removal. Vehicles parked in restricted areas may be towed away at the owner’s expense. Expired license plate or inspection indicates a “stored” condition and the vehicle may be removed. No vehicle maintenance may be performed within the community. Vehicles with fluid leaks may be tagged and the owner will be responsible for asphalt repairs.

OTHER VEHICLES
All motorcycles, mini-bikes, recreational vehicles, campers and semi-rigs must be approved by the rental office and registered. Fire regulations prohibit parking of a motorcycle and/or mini-bike on walkways, porches, balconies, in apartments, etc. All vehicles must be currently registered with the state, licensed and in operating condition or they will be towed away at the owner’s expense. All bikes must be stored in your garage. Commercial vehicles are prohibited, except for service or delivery purposes.

TRASH DISPOSAL AND REFUSE
Trash containers are conveniently located throughout the community. Please take all trash to these specified pick-up areas. Please do not permit small children to take trash to these areas. Place all trash in plastic bags or other secure containers to keep the trash areas neat, clean, and relatively odor-free. Plastic bags must be tied to prevent papers and other items from falling out. Please place all trash inside of the containers and not on top or beside them. Lids must be kept closed at all items. Trash is prohibited on balconies, at front doors and in hallways. Our disposal company is not able to pick up any large pieces of furniture or appliances. If you have an item that you would like disposed of, please call our office to make arrangements for a paid pick-up; or please consider donating your usable items. Please use your garbage disposal for all food items with the exception of cornhusks, potato peels, egg shells and other items that it cannot handle. The cost of removing trash not disposed of properly will be assessed to the person responsible. Christmas trees are allowed, but disposal is the resident’s responsibility.

RECYCLABLES (As noted in #9 on lease agreement)
What can be recycled? Newspapers or magazines (must be tied or bundled), boxes or cardboard (must be broken down), plastic bottles, tin, aluminum cans (must be in clear or blue bag.) Any of the recyclables mentioned above can be placed in the same recycled dumpster. We are all required by law to recycle, so please do your share.

  • No additional air conditioning units may be installed.
  • No equipment may be moved from any part of the building. All equipment must be permanently retained in its original locations.
    Unless the rental staff gives advance written consent in each and every instance, you may not install or operate in the apartment any machinery, refrigeration or heating devices, or air conditioning apparatus or use any other illumination other than electric lights, or use or permit to be brought onto the premises or the building any flammable oils or fluids such as gasoline, kerosene, naphtha, and benzene, or other explosives which are deemed hazardous to life, limb, safety or property.
  • No firecrackers or other fireworks are permitted on the property.
  • Door-to-door soliciting is not permitted within the community. You are requested to notify the rental office immediately when solicitors appear at the door.

DISTURBANCES
Social gatherings of residents and their guests are welcomed and encouraged provided that they do not become boisterous, obscene or generally objectionable to other residents. Noticeable drunkenness will not be tolerated. Residents are responsible for the conduct of their guests in the apartment or outside in the common areas. Stereos, radios and televisions are to be kept at minimum levels so neighbors are not disturbed. Nothing should be done in or about the building that will interfere with the rights, comfort or convenience of other residents.

COMMUNITY APPEARANCE (As noted in #5 on lease agreement)

Since this apartment community is your home, we ask that you treat it in that way. We are proud of our community and want and need your pride in the community as well. In this way, it will be an attractive and safe place in which to live and to entertain your guests. We ask that you abide by the following policies to maintain an attractive community, a safe environment and for the protection of property.

  • Window blinds are supplied and no other covering may be installed unless approved by Management.
  • Windowsills must be kept free of all personal property. The rental office, prior to installation, must approve any additions such as screens.
  • Mops, brooms, trash and other clutter are unsightly for the patio, balcony or breezeway and must not be stored in those areas.
  • Sidewalks and entrances must not be obstructed or encumbered or used for any purpose other than entering or leaving your apartment.
  • The front lawns of all buildings must be kept clear of all furniture, bicycles, toys and other personal property.
  • No sign, advertisement, notice or lettering may be exhibited, inscribed, painted or affixed by any resident or any part of the outside or inside of the apartment or building without the prior written consent of rental staff.
  • No awnings or other projections may be attached to, or protrude beyond, the outside walls of the building without prior consent of the rental staff.
  • No radio, television, aerials, television dishes, or wires may be erected in or about any part of the apartment or building.
  • Please do not allow anything whatsoever to fall from the windows, door or balconies of the apartment. Nor should you sweep or throw from your apartment any dirt or other substance anywhere inside or outside of the building. No clothing, rugs or other items may be hung off or over patio fences or balcony railings.
  • Trees and shrubbery are a vital and valuable part of our community. You will be liable for damages for any mutilation or defacing for which you are responsible.
  • Any expense incurred by the company as a result of mistreatment of the apartment or common areas will, insofar as necessary, be assessed against the resident’s responsibility.
  • Personal lawn furniture and equipment may be used only in the rear of the apartment in the patio or balcony. This will maintain the proper appearance of the lawn area.
  • Please be respectful with cigarette butts.
  • No swing sets may be erected.
  • No wading pools or swimming pools may be utilized.
  • No fencing may be erected.

SECURITY AND SAFETY

YOUR SAFETY
Adequate protection of your property is of great concern to us. However, your security begins with your own actions. Please use any locks or other security devices provided to ensure that uninvited persons cannot gain access. Close and lock your door at all times. Be suspicious of unexpected deliveries of flowers and telegrams. These are some of the tricks used to gain entry into your apartment. The patio or balcony sliding glass door should be securely locked since this is a favorite means of unlawful entry. Although we install an industry approved lock system, a professional can override all security devices.

The best security is the individual concern of each resident for the safety of himself and his neighbor. Report suspicious persons to the rental office. Ask for identification of anyone not known to you who claim to be an employee of Maleno. Office personnel are not permitted to give out residents' apartment number or telephone numbers to visitors. Please be sure your guests have this information. If you wish service or delivery people admitted to your apartment when you are away, we require that you give us written permission in advance. Specific written instruction must always be given to the rental office when you wish anyone admitted to your apartment for any purpose. That person must show identification to receive access to your apartment.

VACATION
We recommend that you notify the mail carrier, newspaper carrier, and all other routine delivery people when you plan to be away from your home for an extended period of time. The Post Office or a neighbor can hold your mail and other deliveries until you return. A growing pile of newspapers lets too many people know you are absent. Before leaving on vacation, cupboards should be checked for unwrapped foodstuffs and garbage should be emptied. Leave a check to cover rent if the rent will be during your vacation. Your rent is due the first day of each month, whether you are here or away. Please keep all windows locked during your absence to prevent rain damage to draperies, carpeting, etc. Please check all electric appliances (i.e. stove, coffeepot, etc.) to be certain that they are unplugged or off. A timer that is connected to a light and/or radio will often deter a potential intruder. It is advisable to notify the office if you will be away for an extended period of time.

FIRE PRECAUTIONS
Please empty waste and trash containers and dispose of newspapers and magazines regularly. Please store all matches in tightly closed containers. Clean grease and spilled food daily from cooking range and oven and store cooking grease containers away from range. Never wear flimsy clothing or plastic aprons while cooking. Please keep curtains, towels, potholders, etc. away from cooking range tops. Never use combustible cleaning products or solvents indoors.

Please refrain from smoking in bed. Have plenty of ashtrays for smokers to use. Never empty ashtrays in wastebaskets until ashes have been soaked. Always keep household equipment clean and in good repair. Have worn and frayed electrical cords replaced immediately. Avoid overloading electrical circuits. Use an asbestos pad under toasters, grills and other appliances. Report any fires to the Fire Department and the office immediately. Always give an accurate and understandable address to aid fire units in locating fire. Storage of kerosene, gasoline or other flammable or explosive agents is prohibited. Fire regulations prohibit residents from storing any items in an area where water heater and furnace are located.

No outdoor fireplaces are permitted in any area. No gas grills are permitted to comply with the International Fire Code. Gas grills may be stored in your garage.

SERVICE

SERVICE REQUEST PROCEDURE (As noted in #13 on lease agreement)
During office hours you may request service by phoning the rental office or you may go to our website www.malenohomes.com and submit your request online. The explanation of the needed service should be clear and complete. This will help us to give better service and ensure that we fully understand the request. Our goal is to satisfy your request within 24-48 hours. If this is not possible, our rental or maintenance personnel will notify you as the reason and the expected date of completion of the service. In some cases, a part may not be available. Every effort will be made to satisfy your request as soon as possible. We do not schedule maintenance appointments. Please notify us promptly of any needed repairs to equipment or fixtures.

Residents are notified of semi-annual inspections via postcard one week prior and an auto-phone call the day before the inspection. We will inspect the smoke detectors, fire extinguishers, carbon monoxide detector and change the furnace filter every 6 months. Maleno uses an automated call center to communicate important information and reminders to you; please take the time to listen to all voice mails.

In the case of an emergency, please telephone the rental office or main office immediately. If the emergency occurs after the office is closed, please telephone the office at 814-833-6516 and select option 9. Examples of items that are considered an emergency are as follows:

  • No heat in the winter or air conditioning in the summer.
  • A plumbing leak or sewer stoppage that might damage personal belongings or property.
  • No electricity (unless it is a power outage in your area and not just your unit)
  • Any condition that might cause a fire.
  • No water.
  • Refrigeration failure.
  • An odor of gas.

We ask that you be considerate of our employees during off-hours and only call upon them for service in an emergency situation. We sincerely hope that our service request procedure will provide fast, courteous and efficient service. If you have any questions regarding our service request policy, please contact a member of the rental or maintenance staff.

PEST CONTROL
We provide pest control services. Please contact the rental office if you have a specific problem. Please do not leave any food open or dirty dishes lying around. These attract insects. Soft drink bottles should be rinsed after use. Garbage and waste should never be left in the apartment.

LIGHT BULBS
All lights are fully bulbed when you move in. Replacement is your responsibility including appliance bulbs.

REDECORATING (As noted in #12 & #22 on lease agreement)
Your apartment has been cleaned and painted prior to move in. It is painted off white so that it is neutral. We suggest that it remain this color, with decorating ideas to offset the white. We also have containers of touch-up paint upon request at the office for your use to refresh the unit while you are living here. We cannot handout paint when a 30-day notice is submitted. Alterations made without written permission will be chargeable to you. Please do not use sticker type hangers since the adhesive is difficult to remove from the wall without leaving a mark or damaging the wallboard itself. You have permission to use nails, screws and tacks to hang things on the wall. We prefer the suction cup type only on the front door. Strippable wallpaper and contrasting paint colors may be used with prior permission. However, walls must be returned to their original condition prior to move out. No “contact paper” may be used in the cabinets. Please use shelf liner.

CARPET CARE (As noted in #12 on lease agreement)
The care and maintenance of the carpet is your responsibility. A bottle of carpet solution is provided to you for your use should there be any spills on the carpet. This bottle is refillable at the office should you need more. The carpet should be vacuumed frequently. Please exercise caution in shampooing carpet. Residue remaining can rapidly re-soiling or may damage the carpet or the fabric. There is also the danger of over wetting, which can result in a delayed reaction of brown spots. If your carpeting has spots and you are not certain how to remove them, please call maintenance for advice concerning the best method to use. No carpeting that adheres to the floor (tacked, glued, etc.) should be installed without the prior written permission of the rental office. You will be liable for the cost of removing this carpeting upon move-out.

VINYL FLOORS
Regular cleaning and the application of regular floor finish best protects tile floors from damage. Maintaining a coating of floor finish over a tile floor also enhances the appearance of the room. Floor finish companies claim that their product helps to prevent slipping.

COUNTER TOPS
The counter tops in your kitchen are of high-grade laminate. While a very durable substance, this laminate is not impervious to severe heat and staining. Substances that may leave stains should be wiped off promptly and hot pads utilized as required protecting the surface. Please do not cut items with a sharp knife directly on your counter top. Replacement costs are passed onto the resident.

WATER SUPPLY
If the water supply is not hot, please report it to the rental office immediately. If there are any leaking water pipes, dripping faucets or continually running toilet tanks, please report it and we will have it repaired

COMMODES
The sewer system is sufficient to handle all normal drainage. The following items will result in chargeable damage: paper towels, facial tissue, disposable diapers, sanitary napkins, etc. These and similar items must not be flushed. Care should be taken to avoid dropping foreign objects into the commode. Please don’t dispose of grease in the sinks or toilets. All grease should be disposed of with garbage in the proper receptacle. Damage caused by negligence must be charged to the resident. Should your commode overflow, immediately stop the flow of water by turning the handle located under the tank in a clockwise direction. Then please call the office.

PLUMBING LEAKS - BURST WATER PIPES
At your move-in inspection, the management representative explained the location of the main water shut off valve in your apartment. If you discover a water leak or a pipe freezes and bursts, please turn this valve off (rotate clockwise) and notify the rental office immediately. To help prevent frozen pipes during extremely cold weather, open cabinet doors in the kitchen and bathroom and do not let the temperature in the unit drop below 60 degrees. Water should be left running slowly in the kitchen and bathroom. Please turn in a service request if the caulked areas around the bathtub, tile and windows are badly cracked, broken or chipped. Water seepage can cause severe damage to your apartment as well as your neighbors.

ELECTRICITY
During your original move in inspection, the management representative explained the location of the circuit breaker box in your apartment. If the lights go out, please check this circuit breaker box. A tripped breaker must be tripped to the OFF position and back to RESET. However, only one appliance should be on the same circuit. Otherwise, you risk damage to the wiring and fuse box. Please check for any condition that may be overloading the circuit, i.e. too many appliances on the same circuit. Ground fault interrupters (GFIs) are located in the kitchen, bathrooms, and garage. If an outlet is not working in these areas, you will see a yellow light illuminated on the outlet. Please push small button in center of outlet to reset.

AIR CONDITIONING AND HEATING (As noted in #12 on lease agreement)

  • When changing a thermostat from HEAT to COOL, or vice versa, always put the switch on the OFF position, pause two seconds, then move the lever to the HEAT or COOL setting. Otherwise permanent damage may result.
  • If HEAT or COOL cycle does not respond to thermostat setting, check breakers in electrical wall panel and wall switch in furnace room. Make sure they are ON. Check to ensure that the pilot light is on during heating periods if the apartment is gas heated.
  • Do not obstruct air intake unit in any way.
  • Check air filter visually to see that it is clean. We replace or clean filters semi-annually. Clean air filters aid in energy conservation and result in a more efficient operation of the heating and air conditioning.
  • Registers are balanced to provide efficient heating and cooling. During seasonable change, they may be adjusted; bearing in mind that warm air will rise while cool air falls.
  • Please keep all windows, doors and storm doors closed.
  • Please keep all materials clear of outside condensing unit. Check for papers or plastics that may blow against air intake.
  • Please try to seek a desirable thermostat setting; then leave it there. If your apartment is unoccupied for a given time period, such as working day or weekend, let the system operate in your absence. Keep thermostat to at least 60 degrees, room temperature should never fall below 60° or rise above 85°. Otherwise damage to your personal property and apartment property may result. Don’t turn the heat completely off during cold weather when you are on vacation or when not in your apartment for long period of time. Pipes may freeze and burst. If this occurs because of your negligence, you will be responsible for any resulting damage. Likewise in hot weather, damage to your furnishings and apartment may result if the air conditioning is completely turned off. If the heat goes out, please check the thermostat and make sure that the switch is on the HEAT position. Turn the dial on the thermostat clockwise (raising temperature setting) several degrees and wait a couple of minutes. If the furnace still does not come on, check to ensure that the “Furnace” circuit breaker is in the ON position.

SNOW REMOVAL (As noted in #8 on lease agreement)
On weekdays, Snow Plowing and salting will begin at 7:30 AM if snowfall is more than 2”. Plowing will begin at 5:30 AM if snowfall is heavier. Mail gazebos will be shoveled and salted daily, so please do not park around the mailboxes. If there is a snow storm (8” or more) additional equipment will be called in to make sure the snow is removed in a timely manner. On weekends, the roads will only be done if there is 2” or more of snow. Plowing will begin at the same time as weekdays. Driveways will be done on weekends only if there is 5” of snow or more. Although we make every effort to keep the snow clear at all times; you may want to keep a shovel on hand for your convenience.

APPLIANCES
At your move in inspection, if there is any piece of equipment or appliance that you are not yet familiar with, please address with management representative as to ensure proper use and familiarity. In case your appliance does not operate, first check the circuit breaker to see if it is tripped. Then check the electrical cord to ensure that it is firmly plugged into the wall outlet. If these appear to be in order, refer to the appropriate section of this book. If the problem is still not resolved, please contact the rental office.

RANGE
Please clean top burner pans with a glass or tile cleaner each time they are used. This will eliminate grease build up. When they become spotted with burned on grease or food, use a scouring pad to remove all burned on residue. Regularly clean the oven according to direction. Never use sharp instruments to clean the oven. Hood vent filters should be removed and cleaned monthly in soapy water. Any failures should be reported immediately to the office.

MICROWAVE
Do not operate with door open; this can result in harmful microwave rays. Never use aluminum or metal containers to cook in microwave as this can cause a fire inside of the microwave. Always follow the directions on prepackaged foods. Clean inside and outside of microwave with approved cleaner. Never try to fix microwave by opening the back of the oven. Call the rental office if you experience problems with your microwave.

REFRIGERATOR
The inside can be kept fresh smelling by using baking soda and water. Any failures should be reported immediately to the rental office.

DISPOSAL
The disposal must not be loaded too heavily. The safety overload in the motor will shut off the unit if it is overloaded. To reset the safety overload, wait three or four minutes for the motor to cool down, then push the red button on the motor under the cabinet under the sink. Any time the disposal is being used, the COLD water should be running as fast as possible. Even after the disposal is empty, let the water run a few minutes to clean the line. If the motor will not start, check the reset and then call the rental office for service. NEVER PUT YOUR HAND DOWN THE DISPOSAL WHEN IT IS TURNED ON.

HOW TO OPERATE YOUR FOOD WASTE DISPOSAL

  1. Turn cold water on to full blow.
  2. Push food refuse through the splashguard into the disposal. Do not stuff.
  3. Flip the switch to ON. Allow disposal to operate until shredding sound ceases.
  4. Flip switch to OFF.
  5. Run cold water a few minutes longer, then turn off.

Water is necessary to wash the food waste down the drain. Cold water, besides being economical is necessary because it prevents the overheating of the disposal motor.

PLEASE DO NOT DISCARD THE FOLLOWING ITEMS DOWN YOUR DISPOSAL:
metal, plastic, grease, paper, cigarettes, bones, banana peels, oyster or clam shells, tea bags with metal staple, dish rags, celery, egg shells, corn husks, potato peels, etc. If you can’t chew it, neither can your disposal. If a spoon, bottle cap or other foreign items should be lodged in the disposal, make an attempt to retrieve it, but not when the disposal is on. You will be charged if damage is caused by these objects. The disposal is self-cleaning. Please do not use caustic drain cleaners at any time. A lemon or orange rind or baking soda will keep it odor free. Keep cover on the drain when not in use to prevent foreign materials from accidentally dropping into the waste disposal unit.

DISHWASHER
Food particles left on soiled dishes will jam the dishwasher. Please make certain dishes are scraped and rinsed under running water prior to placing them in the racks. This includes cups and glasses. Do not crowd dishes, cups, glasses or silverware, so water can circulate freely over each piece. Avoid covering the center hole in the lower rack for maximum efficiency. Please use only dishwasher detergent products. Do not use soap or laundry detergents under any circumstances. You will save power and cut down on your electric bill by waiting to run your dishwasher until you have a full load. However, do not leave soiled dishes in dishwasher for a long period of time. Any failures should be reported immediately to the rental office.

ENERGY CONSERVATION
Energy conservation results in lower utility bills that benefit both you and the owner regardless of who directly pays the utilities. Energy conservation is also consistent with the nation’s goals.

WATER

  1. In operating a garbage disposal, use cold water. This reduces hot water usage, saves on kilowatts or gas cubic feet and eliminates maintenance problems.
  2. Please notify the rental office immediately when you notice a leaky faucet or running commode. A leaky water faucet dripping one drop per second can waste as much at 650 gallons or water in one year.
  3. Please use the shower rather than the tub since an average shower uses only 5 gallons of hot water while a tub bath uses almost 10 gallons.

HEATING AND AIR CONDITIONING (As noted in #12 on lease agreement)

  1. Please decide on a desired temperature and leave the thermostat there rather than constantly adjusting.
  2. Be sure obstacles do not block the return air grille which is normally located in the wall adjacent to the furnace room.
  3. Adjusting drapes, blinds, or shades can act as insulation. For example, during the winter, keep them open and let the sunlight warm the air and cut the heating system load. On sunny days, close the drapes on the sunny side to cut incoming heat.
  4. Keep the doors to the outside shut when either the air conditioning or heating is on.
  5. Since appliances give off heat, which the cooling system has to counteract during the hottest time of day, please consider minimizing their use.
  6. During and after bathing, keep door closed and turn on bathroom exhaust fan or open the bathroom window to remove the moisture and to prevent it from circulating throughout the apartment.

KITCHEN

  1. The range will cook more efficiently if you match the diameter of pots and pans to those of the heating elements to prevent heat from escaping into the air.
  2. A refrigerator operates more economically when filled to capacity but never overloaded.
  3. Do not set your refrigerator or freezer to run colder than necessary.
  4. Glass or glass-ceramic baking dishes transfer heat better than metal and can generally be used in an over set at 5 degrees lower than called for in directions.
  5. Less heat escapes with covered pots and pans, which allows you to set a lower heat setting.
  6. Always make sure that your range is turned off after use.
  7. Small appliances, such as electric skillets, toasters, crock-pots etc. are an economical way to prepare small meals since they use less electricity that the electric range.
  8. If there is a dishwasher located in the apartment, be sure to use the correct amount of detergent and load properly for most efficient use. It is most economical to use at full capacity.
  9. Finish brand dish detergent works best for spots left on dishes.

LAUNDRY

  1. Please do more wash with cold and warm water cycles to save energy since the major cost item in washing clothes is hot water usage.
  2. Both the washer and dryer operate more economically if used with a full load.

MAILBOX
Please be sure to check your mailbox frequently, at least once per week. The mail carrier will stop delivery if the mailbox is too full.

MISCELLANEOUS
Please turn off lights when not needed for a period of time. A 40-watt bulb burned for 10 hours uses 4,640 BTU’s.

AMENITIES

LAUNDRY FACILITY
Complete laundry facilities are available to you in the community clubhouse for apartments that do not come with a washer and dryer. Hours are 6:00AM-11: 00PM. You must have an access card to gain entrance to the room. Your card will work until 11:00PM. At 11:30PM the security system will be activated. You must leave this room by 11:30PM or the alarm system will sound and the police will respond. The machines are provided and maintained by commercial companies that are responsible for their repair. If any of the machines are not working properly, please contact the rental office. Please follow the posted rules for operating the machines. Use of the laundry facilities is at your own risk and discretion should be taken when using the machines for synthetic fabric and other delicate items. You cannot dye fabrics in these machines. We cannot be responsible for any loss or damage caused by use of the appliances.

MACHINES
Never leave clothes unattended. Please remove clothing from the machines promptly. Keep the laundry areas neat and clean and use the receptacles provided. We want to make the use of the laundry facility a pleasant experience for each of our residents. Management has the right to prohibit the use of the laundry room by any individual failing to comply with normal precautions and posted policies for the operation of the machines. Children are not allowed in the laundry room area unless supervised by an adult. Portable washers and dryers are not permitted in the apartment except where hook-ups are provided. Smoking is not allowed in any laundry room.

CLUBHOUSE
If you desire to reserve the clubhouse for a private function, please request a reservation at the rental office. The manager will explain the rental fee, damage deposit, size limitations and other policies regarding use of the clubhouse. Smoking is not allowed in the clubhouse or any area of the building.

SWIMMING POOL (If provided)
Please observe the following policies that are designed to make your pool use enjoyable and safe.

  • Please be considerate of other residents when inviting guests to swim in the pool. No more than two guests at one time should be invited and a resident must accompany them.
  • Anyone using the pool does so at his or her own risk and responsibility.
  • Management cannot be responsible for lost articles.
  • Children under 14 years of age must be accompanied by an adult who can swim at all times.
  • No babies with diapers or non-toilet-trained children will be allowed in the pool at any time.
  • No running or smoking in pool enclosure.
  • Glass objects, glass containers or food are not allowed within 5 feet of the pool area including the deck surface. Put cans, foodstuffs and all trash in containers provided.
  • Persons having skin abrasions, open blisters, cuts any skin disease, sores, colds, nasal or ear discharge or any communicable disease are not permitted to swim in the pool.
  • Please refrain from boisterous and rough play, as well as loud noises, so that you do not disturb other residents.
  • Pets are not allowed within the pool area unless they are assistance animals.
  • Only proper swimwear is allowed in pool. No cut off jeans, T-shirts etc.
  • Specific pool rules and hours of operation are posted by the pool.
  • Management reserves the right to deny pool privileges to anyone, at its sole discretion, for violation of theses policies or to close the pool at any time for maintenance, inclement weather or other dangerous conditions.
  • No alcoholic beverages are permitted in pool area.

EXERCISE ROOM (If provided)
The Exercise Room hours of operation are posted on the door. Before undertaking any type of exercise program, please consult with your physician. You will be exercising at your own risk; we urge caution - do not over exert yourself. Please observe the following policies to increase your enjoyment and safety while using the exercise room.

  • No smoking allowed in room.
  • No food or beverages of any kind are allowed in room.
  • All exercise equipment must remain in place.
  • No children under the age of 16 are permitted in the exercise room unless accompanied by an adult.
  • Upon leaving, all lights should be turned off, all exercise equipment should be turned off, and door closed.
  • Management reserves the right to prohibit the use of the exercise room by any individual failing to comply with normal precautions and posted policies.